Legal

Terms & cancellation policy

Effective 9 November 2026

These terms apply to every ride booked with Taylor Group (“we”, “us”) in the Taylor Chauffeur app, on this website or through our office in Dubai. By booking a ride you accept them. How we handle your personal data is explained in our Privacy Policy.

01Your booking

Book at least 2 hours before pick-up. Every booking depends on availability, and your ride is confirmed once we accept it in the app or in writing. If we can’t accept your booking, you pay nothing and any card payment is refunded in full.
Please give us accurate details: the pick-up point and time, your flight number for an airport pick-up, and the number of passengers and bags. They must fit the vehicle class you choose.

02Prices and payment

A transfer has a fixed price, shown before you book. An hourly booking is charged for the hours booked at the hourly rate of the vehicle class.
Prices are in UAE dirhams and include the vehicle, your chauffeur, fuel and standard Salik tolls.
You pay by card when you book, where the app offers it, or in cash to your chauffeur. A card payment may be taken or pre-authorised when you book.
The only extra charges are the ones in these terms: extra waiting time, changes you ask for during the ride, and damage or extra cleaning. We always tell you what a charge is for.

03Changes and cancellation

Some details can be changed in the app before your ride is confirmed. For any other change, or a different route, contact our office.
You can cancel in the app (My Rides) or by contacting us, at any time before your chauffeur arrives. More than 24 hours before pick-up, cancelling is free and you get a full refund. Within 24 hours of pick-up, 50% of the fare is charged and the rest is refunded.
If you are not at the pick-up point by the end of the free waiting time and we can’t reach you by phone, the ride counts as a no-show and the full fare is charged.
If we cancel your ride, for any reason, you get a full refund.
Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.

04Waiting time

Airport pick-ups include 60 minutes of free waiting from the time your flight lands. Give us your flight number so your chauffeur can follow your flight.
Other pick-ups include 15 minutes of free waiting from the booked time.
After that, waiting is charged at the hourly rate of the vehicle class you booked.

05During the ride

Everyone must wear a seat belt, and children must travel in a suitable child seat, as UAE law requires. Please tell us about children in your booking notes.
Smoking, vaping and illegal substances are not allowed in our vehicles.
Extra stops, a longer route or more time, if you ask for them, are charged at the hourly rate of the vehicle class.
Your chauffeur may decline to start or continue a ride if a passenger’s behaviour is unsafe or unlawful.
You are responsible for damage or extra cleaning caused by your party. We charge only the reasonable cost of the repair or cleaning, and show you photos of the damage.

06Our commitments

If a vehicle of the class you booked isn’t available, we send one of a higher class at the same price, or you may cancel free of charge.
We allow for Dubai traffic when we plan your ride, but we are not responsible for delays caused by things outside our control, such as road closures, accidents or severe weather.
Our liability for a ride is limited to its fare, except where UAE law does not allow this.

07Lost property, questions and complaints

If you leave something in the car, contact us as soon as you can and we will help you get it back.
For any question or complaint, write to office@taylorgroup.ae or call +971 50 425 1040.

08Law and changes to these terms

These terms are governed by the laws of the United Arab Emirates as applied in Dubai, and the courts of Dubai decide any dispute.
We may update these terms. The version in force when you book applies to that ride.

Taylor Group · Office 15, P Floor, Oh My Desk Centre, Building 12, BaySquare, Business Bay, Dubai, UAE · office@taylorgroup.ae · +971 50 425 1040

01Your booking

Book at least 2 hours before pick-up. Every booking depends on availability, and your ride is confirmed once we accept it in the app or in writing. If we can’t accept your booking, you pay nothing and any card payment is refunded in full.

Please give us accurate details: the pick-up point and time, your flight number for an airport pick-up, and the number of passengers and bags. They must fit the vehicle class you choose.

02Prices and payment

A transfer has a fixed price, shown before you book. An hourly booking is charged for the hours booked at the hourly rate of the vehicle class.

Prices are in UAE dirhams and include the vehicle, your chauffeur, fuel and standard Salik tolls.

You pay by card when you book, where the app offers it, or in cash to your chauffeur. A card payment may be taken or pre-authorised when you book.

The only extra charges are the ones in these terms: extra waiting time, changes you ask for during the ride, and damage or extra cleaning. We always tell you what a charge is for.

03Changes and cancellation

Some details can be changed in the app before your ride is confirmed. For any other change, or a different route, contact our office.

You can cancel in the app (My Rides) or by contacting us, at any time before your chauffeur arrives. More than 24 hours before pick-up, cancelling is free and you get a full refund. Within 24 hours of pick-up, 50% of the fare is charged and the rest is refunded.

If you are not at the pick-up point by the end of the free waiting time and we can’t reach you by phone, the ride counts as a no-show and the full fare is charged.

If we cancel your ride, for any reason, you get a full refund.

Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.

04Waiting time

Airport pick-ups include 60 minutes of free waiting from the time your flight lands. Give us your flight number so your chauffeur can follow your flight.

Other pick-ups include 15 minutes of free waiting from the booked time.

After that, waiting is charged at the hourly rate of the vehicle class you booked.

05During the ride

Everyone must wear a seat belt, and children must travel in a suitable child seat, as UAE law requires. Please tell us about children in your booking notes.

Smoking, vaping and illegal substances are not allowed in our vehicles.

Extra stops, a longer route or more time, if you ask for them, are charged at the hourly rate of the vehicle class.

Your chauffeur may decline to start or continue a ride if a passenger’s behaviour is unsafe or unlawful.

You are responsible for damage or extra cleaning caused by your party. We charge only the reasonable cost of the repair or cleaning, and show you photos of the damage.

06Our commitments

If a vehicle of the class you booked isn’t available, we send one of a higher class at the same price, or you may cancel free of charge.

We allow for Dubai traffic when we plan your ride, but we are not responsible for delays caused by things outside our control, such as road closures, accidents or severe weather.

Our liability for a ride is limited to its fare, except where UAE law does not allow this.